Oct 13 2010

Customer Service is a must!

I have been in business for myself {Britta burrus design} for a little over 4 years. And Justin & I acquired Red Rooster Trading Company about 6 months ago. I don’t claim to know it all, my motto is ‘live & learn’ and I don’t think I will ever ‘arrive’. But if there is one thing that I have learned it is that people appreciate customer service and it is a must for any successful business. When people can see the care that you put into your product(s) and/or services, the time you take to just chat or explain things {sometimes the old-fashion way, telephone :)} & go the extra mile to make things right it really pays off in the end.

Three things I have learned along the way… There are a lot more than three, but thought I’d keep it short & sweet! 🙂
Communication is key… I think, for the most part, people understand if you make a mistake or can’t get it done quite as quickly as you had hoped. But keeping the lines of communication open is important. If things are taking a little longer than expected let them know. Some days I am pretty good at this… then there are those other days.

Building a relationship takes time…It takes time to build a good relationship and sometimes the road is a bit bumpy, everyone has a different idea of what will work or communicates in different ways. But if you take the time to build relationships it is a win win for everyone. I have had several clients where the initial start wasn’t the easiest, but by being persistent, keeping the lines of communication open, being honest & listening to their needs/wants has given me some of my most favorite clients & projects!

Pricing… This is always the hardest part for me… I just want to help everyone, but I am in business and this is how I make a living. So I have had to learn {probably still learning, if I am being honest :)} how to price things. Know your product or service, be confident in your abilities, do a little research and see what others are charging in your field and when you set a price stick to it. But do be flexible… if it is not working you might want to take a step back and reevaluate.

I have thought about this a lot… with every new project I learn something new. One day I think I have been through it all and surprise!

Below are some pics of business cards I did for a client. The end product turned out beautifully… but it took a bit to get there. We used her amazing artwork for her logo, since she hand drew it I thought it would be so cool to have it printed on textured paper. So, that is what we initially did, well they turned out horribly. They looked like the printer was running out of ink. I ended up getting them reprinted on a different stock with a matte/dull finish. The turned out perfectly, showed off her artwork beautifully and most important, my client was happy. I am working on her website right now. She, her daughter & daughter in law have a part in the business. They make & sell jewelry, purses & clothing… they take vintage items and reinvent a piece whether it is a beautiful dress, throw or necklace. You will have to keep an eye on their site {www.shopagirlthing.com}as they will be selling their creations online soon! These girls have talent & an eye for fashion.

Thanks for stopping by!
–Britta


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